- Home
- About Sytner Newport
- Sytner Newport Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
317 ratings and 195 comments received in the last 90 days.
14 July 2025
professional service
13 July 2025
Yes all went swimmingly communication was on point
10 July 2025
Excellent service, everything went to plan. First class service.
09 July 2025
Michael pulled out all of the stops including delivering the vehicle and doing a straight swap, making everything as easy as possible.
09 July 2025
Absolutely brilliant!
07 July 2025
A few mistakes during the handover (key card, bonnet, failure to fully charge) so can't give 5 bit overall Ross did a very good job
04 July 2025
See previous response
04 July 2025
Sales staff was excellent and very informative about the vehicle and the process so quick and easy
03 July 2025
Mike Fraser and Alun Pippin were absolute stars!
03 July 2025
Guidance and support fantastic
24 June 2025
All our needs were completely satisfied
24 June 2025
Everything made easy
24 June 2025
Can't fault the sevice poul jack and keighley give us .
15 June 2025
The whole experience exceeded my expectations. I was kept updated from the moment I signed my finance agreement; I would receive emails when my BMW went into production and what stage was it in up until delivery. Amazing!
13 June 2025
Nothing too much trouble. Very attentive. Delivered to my absolute satisfaction. Excellent service from Martin and his colleagues. Very pleased.
08 June 2025
Gave multiple options, plus kept up to date with production of my car.
04 June 2025
Always deal with the same dealers and sale man
03 June 2025
As above the professional nature of all involved in my journey has been second to none.
29 May 2025
A large part of the BMW expereince begins inside the BMW Centre. From the welcoming lady, Wendy to the sales reps and the comfort and bathroom facilitiesThe sales desks table area and the extremely comfortable chairs all give to a most ennoyable exlp
28 May 2025
The sales team were excellent especially MIke Fraser and both Lewis and James who proceeded with the transaction, i found everyone friendly and answered all my questions.
05 May 2025
Yeah great, they went above and beyond to deliver the car. Delivering the car to my home and then coming to my work for the paperwork was great as I have a busy job it wouldn't have been possible to get the car without this kind of service.
27 July 2025
Didn't clean car after stating it would be Valeted
27 July 2025
No issues at all. Staff kept me informed on progress and the car was returned as scheduled.
27 July 2025
Speedy and efficient
27 July 2025
Whine noise from engine not reported. Washer bottle cleaned but jets not adjusted /cleaned so not an even spray from all jets.
26 July 2025
Able to deal directly with helpful local staff who know me. Going through a national call centre is not good.
26 July 2025
Sophie was very professional, polite and got my car fixed in under two days
26 July 2025
Professional and curtious
25 July 2025
Really happy with it. Happy with the in depth video I received of the check over of my car.
24 July 2025
Great experience
24 July 2025
Good service
24 July 2025
They could not do enough.
24 July 2025
Again very good
24 July 2025
Nicola and Adam were extremely helpful and went above and beyond to make sure I was happy throughout the whole process of my service
24 July 2025
Car was completed in good time additional work was approved and completed
20 July 2025
It's the second bad experience for me from this service center . 2 years before and now i have similar experience. They just scam with different answers
20 July 2025
It was an easy transaction with good customer service. I also received a discount for a past issue
18 July 2025
The experience was faultless from start to finish.
18 July 2025
Staff were very friendly and communicated very well throughout the duration of them having my vehicle
16 July 2025
Dan kept me informed at all times, service report video very informative and clear, loan car available at the correct time so no issues at all, just how I like it.
16 July 2025
I was extremely impressed with Nicolas professionalism and understanding with issues I had with my car.
16 July 2025
Good price and work was carried out swiftly. Paul was polite and explained all on phone.
16 July 2025
I have given this answer because the checks were done in a timely manner and the car was clean.
15 July 2025
Professional
15 July 2025
Dealt with efficiently, with explaination of work to be completed. Updated by email & call when car was ready, which meant I could have collected earlier if my plans had changed. Received a follow up call to check that everything was satisfactory.
15 July 2025
Good communication. Fast and efficient service
15 July 2025
Callum was excellent
15 July 2025
Totally satisfied for the reasons stated above.
15 July 2025
Great customer service
14 July 2025
Nicola provided great service
14 July 2025
I had to return the following day to have my tyre pressures readjusted because the were overinflated. 2nd time this has happened at Sytner Newport. Upon returning I was greeted by Adam, I was met with hostility from him.
13 July 2025
Helpful
13 July 2025
As above
13 July 2025
I was kept fully informed as the service progressed and was notified as soon as the car was ready for collection
13 July 2025
As previously answered with regard to time scales, I was informed by Sytner service advisor Callum Stockwell, along with the automated system, of the progress through the workshops.
11 July 2025
Always Statisfied with sytner
11 July 2025
Very good overall and excellent wash and valet, although I wish they'd just do under the floor mats.....if you've done the top surface?
11 July 2025
Keep up to date throughout my time at the garage. Salesman was a pleasure to deal with. True gentleman. The lady who greeted me upon arrival was also very professional and polite.
10 July 2025
Did even call me to tell me the car was ready and when it was ready, had to wait for it to be washed. Did select it to be washed on checking the car in the day before.
09 July 2025
Nothing seemed a problem & happy to help.
09 July 2025
Brilliant
09 July 2025
Everything went well
08 July 2025
Ease of process.
08 July 2025
Good communication
08 July 2025
Service was very timely, communication from Sophie was excellent, transparent, friendly yet professional.
08 July 2025
Good service and quick turnaround of the vehicle
07 July 2025
Easy service good people
07 July 2025
Service done promptly
07 July 2025
Professional service with a smile from start to finish
07 July 2025
Overall great service from my arrival to collection. Very accommodating throughout.
07 July 2025
Not the best.
07 July 2025
The service advisor are sytner bmw newport was helpful
06 July 2025
Good service but waited in reception a while to be seen. Lots of staff walking straight past.
06 July 2025
At the booking in experience to be constantly refererred to as
05 July 2025
Great service
05 July 2025
Excellent service
05 July 2025
Very positive because of Gieseppe
04 July 2025
All great, Callum explained what was going to happen with the service and the time frame.
04 July 2025
Chose to wait whilst my car was in the workshop. Comfortable surroundings and complimentary coffee and light refreshments. Very efficient staff.
04 July 2025
Callum was very friendly and accommodated my needs to the max. E.g. 2 hour service met.
02 July 2025
Despite there being a slightly longer wait than usual, the service was excellent. The staff are always very helpful and friendly.
02 July 2025
Nicola was brilliant
02 July 2025
Excellent
02 July 2025
Everything that was carried out by the service team was done effectively.
02 July 2025
I dont usually do give feedbacks, but dealing with Nicola makes me do this with pleasure. Got yo say - her professional attitude, attention to details, and caring is second to none.
02 July 2025
As above but also the followup gift in post was nice touch. But best thing was car went better and was nice and clean afterwards. Nothing not to dislike.
01 July 2025
No dodgy 'add ons' like you get with some smaller garages. Dan was very friendly and professional.
30 June 2025
Work carried out, at the agreed price, so no issues there. My online portal said I would have health check and video, which means a lot to me, as I want to keep the car (my baby!) in top condition. I didn't get either. Continued.
30 June 2025
Sophie was amazing, and even when she was on holiday she made sure I was looked after by Mollie who was also amazing
30 June 2025
Ease of booking and communication
26 June 2025
The car is back in the garage in less than a week with the same issue.
26 June 2025
All ok
25 June 2025
I was promised numerous call backs with updates and had to do all my own chasing! Not great service at all. Im still waiting on photos promised would be with me in a few minutes 48hours later atillhavent had them. Another chaser call needed!
25 June 2025
From star to finish it was a smooth process
24 June 2025
Work done on time and at good price good comms from service team member
24 June 2025
Car was ready on time. Always kept informed of progress.
23 June 2025
Good job done
21 June 2025
Your Customer Service looked after me
21 June 2025
The service from the staff was excellent and we were kept well updated from Mollie-May.
20 June 2025
Good efficient professional service from all SytnerBMW staff.
19 June 2025
Very satisfied, staff were brilliant, very helpful. Work was completed on my car to a high standard.
19 June 2025
Don't believe it was good value. And tried hard to get more work done to the car on that day.
19 June 2025
First class service. I was dealt with quickly and efficiently and the fault with my car was sorted out.
19 June 2025
The customer service was very friendly and showed my how to sign up on the app
19 June 2025
I phoned up to a follow up after a fault with my bmw. Callum had told me he would call me and let me know the outcome however I phoned up 3-4 times and was told every time he would call me back and I still haven't heard off him.
18 June 2025
The feeling of value given to you as a customer
18 June 2025
Kept up to date, quick turnaround and didn't have to wait long
18 June 2025
Very happy with service I received at last visit from Adam and Nicola. I was kept informed of service progress and kept to timescale outlined.
18 June 2025
Brilliant
16 June 2025
Good service
16 June 2025
Nicola Anzani, the service representative I dealt with, was great. Everything was set out clearly, completed expertly, and it was easy to get everything sorted.
16 June 2025
As stated above. Excellent service
14 June 2025
Frist class service
14 June 2025
i am completely satisfied with service at Newport it is always a good experience they cannot do enough for you ????
14 June 2025
Checking in prior to appointment easy and car returned promptly
14 June 2025
-
13 June 2025
They did what they were supposed to and more
13 June 2025
Long standing customer at Newport Alway get great service Staff are always attentive and friendly
12 June 2025
Same as first answer
10 June 2025
Great experience all round
10 June 2025
Never had an issue you've been faultless everytime.
10 June 2025
From the first call to register the breakdown on Tuesday, to collecting the car on Wednesday, I felt looked after. It was very reassuring that the BMW warranty and the Premier AA cover took care of everything. The staff were excellent, great coffee!
10 June 2025
Goods comms from the host, given an office space to work in
10 June 2025
Apart from waiting for months for parts to arrive after recall notice service was completed
09 June 2025
Great friendly staff who kept me informed of progress.
06 June 2025
My warranty was coming to an end , BMW booked my car in promptly, investigated the issue, dealt with the warranty company and fixed the issue in a timely fashion
05 June 2025
Very satisfied
05 June 2025
Excellent service.
05 June 2025
10/10. Customer service was excellent and was provided with a detailed video about my vehicle.
05 June 2025
Always well looked after
05 June 2025
Work completed swiftly and well looked after while I was on site at Sytner Newport BMW.
05 June 2025
Quick and easy, polite and efficient.
05 June 2025
Very obliging, Prompt attention with every service.
05 June 2025
Service was excellent
05 June 2025
Nicola was consistently excellent over a long period of time.
05 June 2025
Sophie was great - very easy to deal with and communicated clearly.
04 June 2025
The
03 June 2025
I still have a service notification on the car after having the service done
03 June 2025
Always very polite from greeting to dealing with service department.
31 May 2025
As above
30 May 2025
Mr Daniel Fry made things so easy. He's a Gem.
30 May 2025
Gave me a few more options when service was required such as an engine cleaning service
30 May 2025
No complaints at all
30 May 2025
Booked a short notice 2 hour time slot and service was done in 90mins, washed and vac!
30 May 2025
Kept well informed about the condition of the car and the need for future maintenance
28 May 2025
On time & full explanation of work conducted
28 May 2025
Highly recommended
25 May 2025
As above
25 May 2025
As above
25 May 2025
Really quick
24 May 2025
Meeting and greeting was perfect apart from being kept in the loop as to if my car had arrived and what the problem was as I was told I would be kept updated but I ended up ringing myself. It's just the repair side of things that let it down
24 May 2025
Please see above
24 May 2025
Only five stars because it took four and a half hours to get the mot
24 May 2025
Polite and helpful staff who do a very good job.
23 May 2025
Quite Satisfied as the Manager Phil was excellent in providing good support.
23 May 2025
As for above
23 May 2025
From the point of booking the service, arrival, the welcome, service agent and service of the car was very good.
23 May 2025
This rating is based on the experience I received when replacing rear break pads
22 May 2025
Paul the service person deserves the highest praise. He's always very professional and courteous. He did everything possible to help my wife . Can't thank him enough
21 May 2025
Checked in for a service was greeted by the advisor. Picked up during the service that a shock absorber was leaking, the advisor checked with the warranty and the replacement was covered
21 May 2025
Adam has been amazing, need more people like him. Sophie was very welcoming also.
19 May 2025
I felt like a valued customer.
18 May 2025
Happy with the service
17 May 2025
I was happy with the service
17 May 2025
Very good service aswell as the meet and greet
16 May 2025
Video commentary was poor, as if the gentleman speaking was to far away from the mic.
16 May 2025
Everything about it can't fault one bit.11 out of 10.
14 May 2025
Easy and simple to book in, great comms throughout the day, easy pick up. Super friendly staff
14 May 2025
Always convince me what servicing was done with a video evidence.
14 May 2025
Reception lady was top!!! Also Nicola made it all rounded a great visit
14 May 2025
Happy
14 May 2025
All good!
13 May 2025
Can't fault it
13 May 2025
Very good only Problem is that someone moved my seat and couldn't get it back to where I had it but that is nothing
13 May 2025
Update appropriately, professional service
12 May 2025
As above. Really nice branches to go in to
11 May 2025
As far as I can see service carried out as detailed. Where a problem found it was promptly indicated and corrected as I requested
09 May 2025
As above re the scratches to the rear window
09 May 2025
Technicians disconnected dash cam and in doing so pulled the mount off the windscreen. It now falls off every couple of days. I will have to buy a new adhesive pad. If they had let me know when I dropped the car off I would have taken the cam with me
09 May 2025
Friendly and efficent
09 May 2025
Always keep informed of progress
08 May 2025
You couldn't do what I requested
08 May 2025
Nothing to add, Andy was very quick and competent
08 May 2025
Great welcome from the front desk. Little touches and details make it a great experience.
08 May 2025
Called in for a recall. Work done to standard.
06 May 2025
As per previous comments
06 May 2025
Helpful, friendly and organised.
06 May 2025
It was over a year since I visited :-)
06 May 2025
Very satisfied!
06 May 2025
All sorted including lifts
05 May 2025
Great customer service and communication. Far better than my previous dealings with Sytner BMW Newport from 2017-2021. Communication was poor during that time and left far from feeling a valued customer. Nicola was a pleasure to deal with.
05 May 2025
It stands to reason you are very professional
04 May 2025
I was dealt with by professional people who knew their job
03 May 2025
Compassion is a difficult thing to combine nowadays, that wasn't my experience with you.
26 July 2025
Completely satisfied ordering handover was very easy and Martin was very informative