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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
391 ratings and 197 comments received in the last 90 days.
29 April 2025
Everything was good. I had regular updates of the build. (Pity the timescale for new car builds is so long)
25 April 2025
As above the sales rep made doing business easy
23 April 2025
Error rectified and loan car given whilst waiting for new car registration.
13 April 2025
Andrew went over and above to make this car buying easy
08 April 2025
Excellent service
02 April 2025
Went through everything I wanted to know no trouble
01 April 2025
Polite staff from entering the dealership to driving off.
31 March 2025
Service at the showroom from Martin and help provided to ensure we chose the right car for our needs.
30 March 2025
As above sorted everything I asked out and made experience a very pleasant one
29 March 2025
First class .
28 March 2025
The lady at reception is always welcoming, pleasant and efficient. The salesman, Sam Jenkins was first class. He listened to what I wanted and was very knowledgeable. The handover of the car was excellent and nothing was too much trouble for him.
26 March 2025
Been dealing with Sytner in Newport for years and always have excellent service.
23 March 2025
The use of electronics to sign the various documents I found off-putting.
23 March 2025
Andrew and Brett were superb and very understanding of my needs. Excellent job.
07 March 2025
Once again everyone in the BMW Centre from the welcoming at the door until the final handover have been so friendly and helpful.
06 March 2025
Car was picked from stock and the turnaround was less than 4 days.
05 March 2025
I wanted my car for the 01/03/25 and I did and the car is bloody amazing
05 March 2025
Very satisfied great help and experience with Sale.
14 May 2025
Always convince me what servicing was done with a video evidence.
14 May 2025
All good!
14 May 2025
Easy and simple to book in, great comms throughout the day, easy pick up. Super friendly staff
14 May 2025
Reception lady was top!!! Also Nicola made it all rounded a great visit
14 May 2025
Happy
13 May 2025
Update appropriately, professional service
13 May 2025
Can't fault it
13 May 2025
Very good only Problem is that someone moved my seat and couldn't get it back to where I had it but that is nothing
12 May 2025
As above. Really nice branches to go in to
11 May 2025
As far as I can see service carried out as detailed. Where a problem found it was promptly indicated and corrected as I requested
09 May 2025
As above re the scratches to the rear window
09 May 2025
Technicians disconnected dash cam and in doing so pulled the mount off the windscreen. It now falls off every couple of days. I will have to buy a new adhesive pad. If they had let me know when I dropped the car off I would have taken the cam with me
09 May 2025
Friendly and efficent
09 May 2025
Always keep informed of progress
08 May 2025
You couldn't do what I requested
08 May 2025
Nothing to add, Andy was very quick and competent
08 May 2025
Called in for a recall. Work done to standard.
08 May 2025
Great welcome from the front desk. Little touches and details make it a great experience.
06 May 2025
All sorted including lifts
06 May 2025
As per previous comments
06 May 2025
Helpful, friendly and organised.
06 May 2025
It was over a year since I visited :-)
05 May 2025
It stands to reason you are very professional
05 May 2025
Great customer service and communication. Far better than my previous dealings with Sytner BMW Newport from 2017-2021. Communication was poor during that time and left far from feeling a valued customer. Nicola was a pleasure to deal with.
04 May 2025
I was dealt with by professional people who knew their job
03 May 2025
Compassion is a difficult thing to combine nowadays, that wasn't my experience with you.
01 May 2025
Very happy with job lot apart from some slight concern as to whether the air conditioning was fully pressurised because the degree of cold air issuing is rather "poor" having to keep the conditioning on full.
30 April 2025
Very satisfied always courteous and keep you fully informed
30 April 2025
Friendly and helpful service from booking to dropping off and collecting car. Communication was clear and I fully understood process from start to finish
29 April 2025
Easy to follow along where your car is at with the service.
29 April 2025
I was kept updated by Nicola through out my service, nothing was to much trouble.
29 April 2025
Excellent service and after care. Very professional and courteous.
29 April 2025
The experience was generally good. Comfortable waiting area but a hold-up returning the car due to staff lunch. On booking in I was surprised that on two separate occasions Sytner didn't take account of the pre-paid service package, seeking payment.
28 April 2025
Job delivered as expected
28 April 2025
As previous answer to question
28 April 2025
As above
27 April 2025
Was met when I entered the service centre by a very friendly lady who referred me quickly and efficiently to the service adviser, who was also very helpful.
26 April 2025
Customer service was amazing
24 April 2025
My experience at Sytner, particularly when dealing with Adam, has been nothing short of exceptional. He consistently makes me feel reassured and confident that I'm in safe hands and will be well looked after.
23 April 2025
Great staff, great service.
23 April 2025
Comprehensive video of the work and condition of my vehicle
23 April 2025
Smoothly dealt with. No fuss. Turned around quicker than expected. Friendly and professional service, consistent with past experiences with the Newport branch.
22 April 2025
The staff are very friendly and professional.
20 April 2025
Everything was carried out in quick time and professionally.
17 April 2025
Could not fault the service
15 April 2025
Completely satisfied due to Jays services, advise and explanation about our choices and the chosen car
15 April 2025
When I arrived,while I waited and as I departed all the staff were very polite.
15 April 2025
As stated above, helpful from the moment I arrived.
15 April 2025
Excellent all round.
14 April 2025
Really good and easy
14 April 2025
Service was great
13 April 2025
Good mechanical observations and a ork
13 April 2025
Great
13 April 2025
The service was fine when I took my car for the recall and it's a nice touch receiving the hub caps as an apology but my address is completely wrong (I'm actually surprised it even got to me) and they're the wrong size for my car.
13 April 2025
Top job
12 April 2025
Excellent customer service
11 April 2025
Came in for recall. Left with a check engine light, but nothing to do with recall apparently.
10 April 2025
After finding out my rear tyres required replacing, Nicola assisted with my request at a discounted price, closer tho that of an external tyre fitting shop.
10 April 2025
Issue with car sorted, given a complimentary gift package very pleased.
10 April 2025
personal friendly but expert in their field
09 April 2025
Car was in for a recall and was completed within a short space of time
09 April 2025
Treated perfectly and at desk was super great ?? xx
09 April 2025
I live in Cardiff, but choose to travel to Sytner Newport. There is a chasm of daylight between service and respect between the two offices. Will always use Newport.
09 April 2025
Very professional
09 April 2025
The lady at the reception desk was amazing, making me fell welcomed
09 April 2025
The service and communication was very good, however the problem with the car has not been fully rectified and will most likely need another visit
07 April 2025
Again amazing service
07 April 2025
The video inspection was very detailed and found slight fault with my car so I'm now aware an have booked car into your selves for repairs to be carried out.
07 April 2025
Again the tech was superb but the car was booked in with the wrong oil. Only the tech noticed this and changed it for ten correct oil. Had my car have had the wrong oil it may have been disastrous. 4 litre high revving naturally aspirated v8!
06 April 2025
Nicola was great
06 April 2025
Customer interface agent didn't know the answer to a question I posed but endeavoured to find the answer from within BMW online resources
05 April 2025
I have been satisfied all round with the welcome at reception, service desk and service personnel and will continue to do so!!
05 April 2025
Car was serviced in a timely manner . However my glovebox light is not working after it was serviced so will need to bring the car back to have it sorted out .
05 April 2025
Calum was outstanding as I felt he was looking at my interest and did not feel he was trying to rob me unlike my recent experience with Mercedes Cardiff . Reason why I got rid of my Mercedes
05 April 2025
Everything was as expected. No delays, clear communication and the Service rep was great.
05 April 2025
Hassle free service. Good communication on status of vehicle. Plenty of notice when ready for collection.
05 April 2025
Front of house lady on reception always fantastic on arrival and then well looked after by specific staff
04 April 2025
Very professional service. Sophie on service was very knowledgeable about my vehicle , car was cleaned and service completed.
01 April 2025
My car drives perfectly
01 April 2025
Very polite and helpful. Did what they said they were going to do.
01 April 2025
Repairs required were done very quickly which I greatly appreciated as I had communicated this if possible.
30 March 2025
Efficiency
30 March 2025
Nice experience
29 March 2025
Ended up having to call back in to have my tyre pressures readjusted due to it being over inflated by you guys
28 March 2025
Excellent
28 March 2025
Very helpful and friendly
28 March 2025
Good service from Paul Pingue
27 March 2025
Outstanding service!
27 March 2025
Completely satisfied no issues at all
27 March 2025
Great service as always.
27 March 2025
Always a great service.
27 March 2025
As above. Excellent customer service.
26 March 2025
The staff were helpful and friendly
26 March 2025
The people are friendly and helpful.
26 March 2025
Everyone very helpful
26 March 2025
Couldn't fault the quality of service i received from Nicola the service advisor
26 March 2025
Very satisfied as usual
25 March 2025
Great service excellent communication
25 March 2025
Sophie
25 March 2025
Car came back as expected. I shall think twice about coming again, as pricing seems very high. A quote for tires were given, and I could beat that significantly with a quick browse on the internet. Price was matched to within 40 pounds. Not ideal.
24 March 2025
Everything achieved as requested
23 March 2025
Communication with the professional looking after ny car was great
23 March 2025
100 % met my expectations
23 March 2025
All good but my tyre pressures were extremely high, over 40 psi and inconsistent between tyres.
23 March 2025
Warm welcome from Wendy . as soon as you walk through the door . Customer services team professional (Sophie )
23 March 2025
Good communication, very helpful and very supportive
23 March 2025
Ongoing issues that they repeatedly fail to resolve, past from one advisor to another, and 2 years on still have an issue
22 March 2025
Great service, flexible with my busy schedule and very professional.
22 March 2025
Excellent service from the first contact to completion of the service.
20 March 2025
Sytner Newport provide a professional personable service with great staff
20 March 2025
Straightforward process throughout, my service advisor Sophie was brilliant and kept me informed.
19 March 2025
My car was ready at the time specified and the service I received could not be failted. Thank you.
19 March 2025
Price,communication and time good. Valeting - not completed. I emptied the boot so it could be cleaned this was not done.
19 March 2025
Great customer service from Calum Was disappointed to learn that despite paying for the automatic release system to be fixed a few years ago it is now broken again and I would need to start from scratch with investigation fee
19 March 2025
Efficient
19 March 2025
Everything done in time and as requested
19 March 2025
Great customer service from start to finish. Kept me updated throughout the process.
18 March 2025
Very Satisfied, no complaints at all.
18 March 2025
Based on this experience, I am completely satisfied. Sophie was very helpful and communicative throughout the day of the service and she was pleasant and easy to deal with. Thank you.
18 March 2025
Expensive and didn't solve the problem
18 March 2025
Clear video of health check.
18 March 2025
Great experience
18 March 2025
I'm completely satisfied with all aspects of my visit and the communication from Sytner service personnel and the meet great.
18 March 2025
All requirements fulfilled in timely manner and exceeded our expecting.
17 March 2025
Service advisor Paul was excellent. Friendly, kept wait time as small as possible, and got the car back to me quickly with great comms. Excellent all round
17 March 2025
The way I was kept informed all day long
17 March 2025
Outstanding customer service from the evergreen Paul Pingue. All the work was carried out promptly and to the standards expected
16 March 2025
My contact was excellent
15 March 2025
There was no one on the reception desk when I arrived and I was left standing there for about 10 minutes
15 March 2025
Service and MOT completed as well as purchasing oil and a new wheel badge.
15 March 2025
Friendly, welcoming service. Kept me updated, job completed quickly
15 March 2025
Always treated with respect and kindness
13 March 2025
Excellent service from Callum at BMW Newport
13 March 2025
An urgent repair could not be dealt with quickly as parts not available. Dan sorted out a replacement car so I could still go ahead with a weekend away already booked
12 March 2025
Great customer service.
12 March 2025
Nothing to complain about. Staff were very helpful and made the process easy.
12 March 2025
As it was perfect!
12 March 2025
Fine
12 March 2025
Great service from Bethan understood what I needed, kept me informed every hour or so on the progress as I chose to wait in branch. The lady on the front desk also took care of me. Both assets to the running there.
12 March 2025
Bethan was very helpful and explained everything as we went along
12 March 2025
Great customer care
12 March 2025
was met at the door taken to relevant person very quick in and out as planned
11 March 2025
Very satisfied.
09 March 2025
Nicola My service advisor was outstanding and went above all my expectations. A real asset to Sytner Newport.
09 March 2025
Paul was great in helping me get new rear tyres fitted urgently as I was driving to Switzerland !
08 March 2025
Front desk are always lovely, but the price is never what was agreed.
07 March 2025
The service manager that handled my vehicle was Paul. Everything was handled efficiently and professionally. Infact i do not recall ever being dealt with in such a personable manner in any dealership i've ever visited before. So yes, super happy
07 March 2025
No issues, friendly and helpful
06 March 2025
Dealt with promptly and efficiently and car returned on time.
05 March 2025
Great service and the car was ready as promised.
04 March 2025
Pleasant and helpful staff, and the car was ready in good time.
04 March 2025
Service staff fantastic and from start to finish didn't have to worry about it.
04 March 2025
"I was very satisfied with my service experience at Sytner Newport. The repair was free, the process was smooth, and the staff was professional and helpful. Overall, it was a great experience."
03 March 2025
Excellent communication from Nicola throughout the process of servicing our car.
03 March 2025
Always easy to deal with
03 March 2025
Great service, kept me in the loop for the duration of the day my car was in.
03 March 2025
I was served by Mr Paul Pingue who was extremely professional and most helpful. He explained everything in a calm and methodical manner and it was a pleasure to do business with him.Also the lady on reception was her usual welcoming and smiley self.
03 March 2025
Very satisfied. Efficient service.
02 March 2025
We absolutely adore working with Paul! His kind attention, clear explanations, and approachable manner mean we are always supppred every step throughout the process. This past service visit was another example of Paul's exceptional service.
02 March 2025
Goid, friendly efficient service
02 March 2025
Everything explained Price given pre-work and done efficiently
02 March 2025
They said about 2hrs and it was on time
01 March 2025
just excellent service
27 February 2025
Very good pleasant girl dealt with us.
27 February 2025
Completed in time stated
24 February 2025
Satisfied with the overall work carried out, but the cost.of servicing is not reasonable.
24 February 2025
Good service all round.
24 February 2025
I was not on the list when I arrived despite having booked in, this was eventually sorted out, but I had to wait, this dealership is 'tired' and really needs to up its game to match the likes of Cotswold in Chelteham or its sister site in Cardiff
23 February 2025
Very good
23 February 2025
The staff are a credit and so professional
23 February 2025
Seamless
23 February 2025
No pick up and return service - apart from that, all good.
23 February 2025
The service was excellent that I received from Mr Adam Swithenbank. He collected my car and kept me informed throughout the day. Phoned me as additional work was required which was carried out whilst they had car.
22 February 2025
Welcomed by Wendy and looked after superbly by Paul.
22 February 2025
Paul was excellent. Friendly, kept me informed at all times. Arranged car to be valeted also. Great experience.
22 February 2025
Greeted on arrival by Paul, fully explained to process .... phone call next day ..... outstanding
22 February 2025
Booked in and seen straight away waited and time was as estimated service staff very friendly and called next day to check if all was well.
22 February 2025
very satisfied
05 May 2025
Yeah great, they went above and beyond to deliver the car. Delivering the car to my home and then coming to my work for the paperwork was great as I have a busy job it wouldn't have been possible to get the car without this kind of service.