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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
628 ratings and 296 comments received in the last 90 days.
06 December 2024
The staff always go above and beyond and are so friendly. I would not by my car from any other BMW dealership
06 December 2024
The car was ready for me on time. Wendy the receptionist was very friendly making me coffee.
04 December 2024
Friendly and helpful Sales Representative who made the process easy
03 December 2024
The service was prompt, martin was very helpful and very pleasant to deal with. The process was made easy and stress free
02 December 2024
Paul Jones personally delivered my new car to me because I had just given birth to my son and could not collect myself.
01 December 2024
Excellent service again from Paul Jones at Sytner Newport. Always made to feel welcome and nothing was too much trouble. Was kept up to date with build progress. Easy transition for me with notification to DVLA completed by him.
23 November 2024
All went very smoothly
12 November 2024
Martin always looks after me, and got me the car I was looking for at the right price. This is my 4th vehicle, and I wouldn't shop elsewhere for a BMW. Even though I'm now 100s of miles away, I still went back to Newport to buy my new car.
07 November 2024
completely satisfied
04 November 2024
We bought a hybrid x3 and we were told we could charge off a domestic plug , lead supplied. We picked up X3 no charge on it warning sign on screen , we checked before leaving and was told it would clear when charged at home. Got home no lead.
03 November 2024
The help from your staff is second to none I have use BMW Newport a few times now and Gareth Jarman is a pleasure to deal with and I will be using BMW again until he decides to retire.
31 October 2024
A long lead time from BMW Factory this time but the car was exactly what we ordered and expected and the delivery and support from James and Lewis first class as always.
27 October 2024
Really satisfied, even after collection I received a phone call to make sure everything was ok and offered further assistance if needed.
14 October 2024
Just efficient and professional
07 October 2024
Purchase and delivery was fine, issue with the car spec has been resolved satisfactorily.
04 October 2024
Good knowledgeable team that knew the products well
03 October 2024
Paul & team kept me well informed of progress throughout transaction. Very friendly staff & excellent service. Car was presented very well when collected, shame it didn't last long as it was raining when I drove away!
03 October 2024
The changeover of the cars was seamless.
03 October 2024
A easy and seamless process
03 October 2024
Functions on car shown and explained to me
02 October 2024
Everything went smooth..no problems. Phoned quite a few BMW dealers in the process of searching for a new car. Decided to go with Martin in the end,as the deal he gave me was much better than the rest.
02 October 2024
Salesman explained the transaction with clarity and patience.
29 September 2024
I received exceptional service from Andrew J and the team. They had my car perfectly prepared for collection and made me feel warmly welcomed throughout the entire experience. Andrew also took the time to walk me through the full car.
28 September 2024
Politeness, very welcoming, salesman Martin was excellent
25 September 2024
James was very helpful with choosing the vehicle and kept me informed as to when the vehicle would be delivered.
22 September 2024
All business was conducted timely without any issues
20 September 2024
The sales person, Martin, was very patient with me throughout the whole process. He not only helped me choose the right car for my needs, he kept me fully informed as to the process of my order. Very professional.
20 September 2024
All good
12 December 2024
My service agent was precise and efficient
12 December 2024
Excellent service staff
12 December 2024
MOT failed due to a slice in the tyre, unfortunately, the replacement cost was not competitive so i had to arrange replacement of all 4 tyres elsewhere.
12 December 2024
Great service, even though the car was called back due to a stitching issue on drivers seat, the replacement was dealt with smoothly.
12 December 2024
As above
12 December 2024
Problem no rectified despite two visits problems still not solved
12 December 2024
Engine mounts fail on a 40;000 mile car, a recall surely .
12 December 2024
Front of house and service rep provided exceptional service. Very friendly.
12 December 2024
The lady at reception - a massive assist for Newport. Never let her go!
12 December 2024
everything was done as expected
12 December 2024
As above
12 December 2024
Sytner Newport are excellent.
11 December 2024
Gearbox Oil service was missed at the same time as the Engine oil Service,
10 December 2024
Always carry out a full check and advise of any work to be carried out
09 December 2024
The customer area is clean and bright and comfortable. The welcome is warm and we were kept informed of developments. The work was thorough and the communication excellent. As stated previously the customer gets value for money.
09 December 2024
Excellent service. Great customer care.
08 December 2024
Poor experience from start to finish
08 December 2024
Great communication
08 December 2024
Allowed me to have courtesy car 2 days early
08 December 2024
Customer service wise brilliant but have reservations , on engineering health check side of the organisation. Please don't hesitate to contact me further if you have issues with my concerns.
08 December 2024
Didn't have it serviced
08 December 2024
Answered all my queries and dealt with the recall. Provided a spare office so I could continue my work.
08 December 2024
Friendly staff, good service
07 December 2024
Very high quality care at every stage.
07 December 2024
Great customer service
07 December 2024
Work completed on time and the staff are always helpful.
07 December 2024
More courtesy car availability would be good
07 December 2024
Check in was straightforward and quick. I was kept informed at all stages of the service by Paul Pingue.
07 December 2024
Paul the service rep was great and made sure I was happy with everything.
07 December 2024
Dann very helpful and friendly and professional
06 December 2024
Fast service
06 December 2024
Friendly staff from the help desk to the service advisors always willing to go the extra mile
04 December 2024
Had to return after service with engine fault warning light on - sensor reset had been forgotten. Not a major issue but hit of a shock in heavy traffic after having just left service centre. Back at centre was resolved quickly.
03 December 2024
Happy with the information provided and the service.
02 December 2024
Timely reminder of Service/MOT due was appreciated. Super easy to book. Lovely friendly staff at Newport Sytner. Excellent and pain free experience at reasonable cost. They even washed and valeted the car.
02 December 2024
Good service
02 December 2024
customer service being substandard, 3 day wait for a manager to call back after multiple times of chasing and different prices given quoted due to it being an M5.
01 December 2024
I'm generally happy with the service experience but one of the advisories was not accurate. I was advised that there was a nail in the near side rear tyre, but when I took the car to have checked there was only a small stone lodged in the tread!!
01 December 2024
Excellent staff & quality of service.
01 December 2024
Easy to organise and completed promptly
29 November 2024
Overall customer service.
29 November 2024
Very satisfied
29 November 2024
Very satisfied offered a drink while we were waiting car came back washed absolutely faultless service
28 November 2024
All so easy
28 November 2024
Great service and pleasant to deal with.
28 November 2024
Efficient, friendly service. Was offered to have my car cleaned which was great too
28 November 2024
I am made to feel welcome and important and as far as I'm aware the work is carried out to a high standard
28 November 2024
Great communication from start to finish . Paul (I think ) was brilliant kept me updated throughout
27 November 2024
Professional, friendly, respectful, couldn't ask for more.
27 November 2024
Just not happy with the way our problem was handled.
27 November 2024
good customer service
27 November 2024
Service and MOT carried out with zero problems Car was also cleaned
27 November 2024
Daniel from the service department was extremely helpful and very professional throughout my service visit and provided aftercare checkup as well.
27 November 2024
Good service from Paul and technician as I was delayed for appointment after traffic delay
26 November 2024
Car was returned (very clean!) with full record of work completed and a note of advisories that were clearly explained to me Video of health check also very useful to explain the problems noted and to explain additional work required.
26 November 2024
Overall impression of competence and efficiency
26 November 2024
Staff always helpful and service done promptly.
26 November 2024
Issue was resolved
24 November 2024
My experience was very good
23 November 2024
Car completed on time and service staff helpful
22 November 2024
Great customer service
22 November 2024
All staff were lovely but I was as waiting for 3 hours before being offered a drink. Also the 'vehicle in progress' app doesn't work. Started to update me on progress but after 2 bars reset to nothing and never updated again, so wasn't helpful.
22 November 2024
Very easy to deal with and kept upto date with what was being done with my car
22 November 2024
Excellent service
22 November 2024
The recall work was done effectively and in good time. We were offered a free car wash which we accepted but that was not done which was disappointing
22 November 2024
Overall satisfied.
21 November 2024
Very happy with how my requirements were dealt with
21 November 2024
Sytner solved my issue
21 November 2024
My car was returned cleaned inside and out. I had a video of work done.
20 November 2024
Attention to detail and addresses all the issues
20 November 2024
Straight forward making appointment
20 November 2024
Yet another recall, for a significant safety component, but no courtesy cars available without a wait of a few weeks.
20 November 2024
Excellent service. I have long Covid/ME and visibly exhausted from driving. Staff were lovely and empathetic. I was given a lift to the retail park for coffee. Worried about picking my grandson up. Car prioritised and ready by 2:30.
20 November 2024
Came in for air bag and they check other things
20 November 2024
The car is always looked after and the complimentary wash is much appreciated.
19 November 2024
Good
19 November 2024
Received the level of service I expect from a premier company.
18 November 2024
They kept me informed every step of the time it was in
18 November 2024
Very good
18 November 2024
No issue everything was excellent
18 November 2024
Job done at the time I wanted and I could wait in a comfortable environment. Pleasant staff.
18 November 2024
Prompt and polite.
18 November 2024
Good communication and car returned nice and clean.
18 November 2024
Quick recall service while I waited watching tv and sipping coffee
18 November 2024
Paul Ping at front desk was very helpful.
18 November 2024
I wasn't sent the standard vehicle check as I have done previously, when visiting BMW garages.
18 November 2024
Had to go into dealership as never received a call back as promised
18 November 2024
quick, punctual and regularly updated
17 November 2024
Every step of the service was brilliant, even my car was detailed after having work done to it
17 November 2024
Very helpful and sorted my issue.
17 November 2024
Easy to make the booking. Completed all work promptly.
17 November 2024
My problem was fixed at a reasonable price
17 November 2024
Very friendly and helpful staff. Service engineer filed a thorough report online. Car returned in spotless condition.
17 November 2024
Helpful, on time, efficient
16 November 2024
Couldn't fault a thing
15 November 2024
Quick efficient service, complimentary valet.
15 November 2024
Good service
15 November 2024
Very quick and the car came back clean aswell.
15 November 2024
Everything went so smoothly, very friendly courteous staff! Very welcoming any nothing was an issue to deal with Nicola Anzani was perfect throughout providing me updates through the day and ensuring everything was done as required, 10 out of 10
15 November 2024
Was very pleased with recall work done on my car attention to detail
15 November 2024
Car didn't need the emission test it was indicating it needed (only 12 months old) this was not dealers fault. It also needed a minor technical recall. I noticed near side (passenger) scratches on door sill from technician's shoe presumably.
15 November 2024
No video was sent of the complementary inspection that I was offered and accepted, when collecting the vehicle it is the case at this dealer that the customer has to search for their advisor, rather than reporting to reception which is not staffed pm
15 November 2024
On time
15 November 2024
Very professional
14 November 2024
Done on time very happy
14 November 2024
Friendly reception and service staff.
14 November 2024
Always good, consistently.
14 November 2024
Good service centre, a little long to get the job in due to not finding my car on the system but overall very good
14 November 2024
Too slow when collecting.
12 November 2024
Always helpful- great lady who greets and looks after you
11 November 2024
Not convinced that the problem has been resolved
11 November 2024
Very happy
11 November 2024
As above...I would not go anywhere else, in fact apart from the excellence of every car I have bought there the service is top class
11 November 2024
Good experience
11 November 2024
It was all down to the lady on the reception desk and to Nicola
10 November 2024
Great service from the staff
10 November 2024
Good service
09 November 2024
My appointment was at 10:15 and according to my Google maps app my car wasn't moved from the customer car park until 11:20. I was contacted by the service adviser about a week later regarding a free hamper and I'm still waiting for it a month later.
09 November 2024
Great service, car cleaned also
09 November 2024
Extremely satisfied.
09 November 2024
Although Sytner do not accept liability, my drivers wing mirror glass feel off following my visit. Over zealous jet wash? Dissapointed as a relacement is £126.00. ??
09 November 2024
Warranty work completed in a timely manner
09 November 2024
Cared for as soon as walking in. Everything explained.
08 November 2024
I always feel like you are just trying to get money out of me, to be honest. I don't trust you anymore.
05 November 2024
Paul kept me informed of the repair to my car and let me know when it was ready for collection.
05 November 2024
Easy to book and prompt repair.
05 November 2024
Need to make sure thing are in place for the customer when dropping cars off
03 November 2024
Work carried within the time stated.
03 November 2024
Jobs carried out to a high standard
03 November 2024
Customer care is top notch, I dealt with Adam, and he was fantastic
01 November 2024
Always first class service
31 October 2024
Good service and friendly staff
31 October 2024
Quick and easy service
31 October 2024
Great service. Helpful and personable.
31 October 2024
I can now after the first couple of service experiences, see the work is done,completed to a very high standard an I am confident all completed successfully.
31 October 2024
Although we were originally booked in for an inaccurate appointment, the team were brilliant and managed to fit us in for a full MOT on the same day.
31 October 2024
Easy booking, warm welcome and good contact
31 October 2024
Can't fault service. Wendy the receptionist went out of her way to recover lost property I had left in courtesy car. Communication with Beth the service advisor was. Transparent and was kept informed
29 October 2024
Service completed at the requested time. Helpful and informative staff, many thanks to Paul in Service and the lady who kindly brought me a drink, sorry I didn't catch her name.
29 October 2024
Lose one star as the service took 2 hours longer than anticipated otherwise perfect.
29 October 2024
Couldn't fault any part of my experience
29 October 2024
My name has been spelt wrong I have not received a video of the service even though I was told it would come through
29 October 2024
Helpful and friendly service.
28 October 2024
Fixed my issue
28 October 2024
Service was faultless, they even toned down the service video to a more accurate status and action considering the age of the car
28 October 2024
Quick and efficient
28 October 2024
BMW recall but I don't like using this garage. They are expensive, they aren't reliable, and I'm just not happy
28 October 2024
Car left looking and feeling better than it arrived
27 October 2024
Very thorough
26 October 2024
Does exactly what it says on the box
26 October 2024
Very good service, friendly staff.
26 October 2024
Very poor whole experience from start to finish
26 October 2024
As said, knew what I wanted done & explained throughly about the process to be done, felt like the person had time to chat with me.
24 October 2024
As above
24 October 2024
I always get great service at Sytner Newport
24 October 2024
Service at Sytner Newport was good my car was in for recalls and I was in formed all the way through the process from booking in to picking up
24 October 2024
Everything as expected was completed
22 October 2024
Friendly and welcoming staff who explained as the day went on.
22 October 2024
Never been a problem A Class service
22 October 2024
10/10 customer services
22 October 2024
The confidence that your car comes out of the garage completely checked for performance is so much satisfying.
21 October 2024
The service from start to finish was top class.
21 October 2024
No issues whatsoever with the service or timescales involved
21 October 2024
Everything was carried out to my complete satisfaction
21 October 2024
full update on the work as it was carried out
21 October 2024
Treated with respect can't fault the service my car is always spotless when I get it back
20 October 2024
Excellent service
20 October 2024
Greeted by smiling receptionist and seen quickly by the guy that handled my car booking. Always polite and courteous.
19 October 2024
Again great service, no issues
19 October 2024
did everything i needed
19 October 2024
Great updates of work throughout day
17 October 2024
very polite and professional and was a comfortable wait
17 October 2024
Customer service was great, our car was sorted and cleaned. It was an enjoyable experience
15 October 2024
The staff were really nice and helpful and the work on my car didn't take long
15 October 2024
Can't fault staff or Beth on the service desk who was excellent. Service work was completed on time and efficiently.
15 October 2024
My car was very quickly diagnosed and repaired under AUC warranty. They liaised very efficiently with BMW Roadside assistance and kept me updated on the repair(s). Nicola Anzani was particularly courteous and helpful
15 October 2024
Absolutely shocking
15 October 2024
Always very helpful
15 October 2024
Staff and communication was better then bristol BMW by a mile.
14 October 2024
As above.
14 October 2024
For reasons above
14 October 2024
Everyone was a great help and very friendly.
14 October 2024
See last.
14 October 2024
Great team from front desk to garage with good communication throughout
14 October 2024
Any problems are always communicated
14 October 2024
Yes all answers was given to all questions which was asked
14 October 2024
Very prompt, polite and professional service
14 October 2024
Very interactive and pleasant experience. Always informed about what is going on and how long it will be.
13 October 2024
two issues flagged up and dealt with
13 October 2024
Dan was a pleasure to deal with
13 October 2024
Always friendly.
12 October 2024
Super friendly, professional, and helpful staff
12 October 2024
As above
12 October 2024
The service was expensive, having owned an AMG C63 Mercedes previously, service prices on that vehicle were cheaper. Can't fault the work at BMW though.
12 October 2024
Advisor was very kind and discounted my service and explained about car wash options.
12 October 2024
Because you always deliver
12 October 2024
Service advisor let me know when car was ready and provided a run through of the health check.
11 October 2024
No drama, all sorted.
10 October 2024
Excellent and professional service
10 October 2024
Again, curtious when dealing with my problem
09 October 2024
I can't fault the service at all
09 October 2024
Again for the same reasons above, very friendly staff. No issues seen with the car and given back in better condition than left with.
07 October 2024
Professional but still friendly to customers
07 October 2024
I was kept informed of the progress of the work throughout.
07 October 2024
Updates on progress whilst in the garage
07 October 2024
Paul who I dealt with was absolutely great and very welcoming. Helped with all my requests.
07 October 2024
Good service from start to finish but price quoted on tyres was far too high compared to others.
07 October 2024
Tyre pressure warning light was noted as on, but was not corrected, although I was assured this would be done. A simple reset would have been helpful.
06 October 2024
The service I received was top notch very professional
06 October 2024
Easy to access and kept informed of progress in real time
04 October 2024
Excellent customer service from being greeted at the entrance to collecting my car!
04 October 2024
Nicola was friendly and helpful
03 October 2024
Quick & efficient service & good communication
01 October 2024
Professional, quick to respond to any questions and kept me updated throughout the whole process. Especially happy with Paul who carried out the work on my car, very friendly and did everything I previously mentioned
01 October 2024
I have never taken my car to a main dealership for a repair before and was pleasantly surprised by the customer experience
01 October 2024
Service was very satisfactory.
01 October 2024
Quick and efficient work. Health check video was very impressive.
01 October 2024
Top service from all staff.
01 October 2024
No complications
01 October 2024
Was kept up to date with progress of the recall and notified when it was ready to collect
30 September 2024
I was satisfied with the service provided
30 September 2024
A completely satisfied experience to have service in Sytner Newport as staff has considerate my concern at the time of servicing my car
30 September 2024
Excellent customer service & care, extremely helpful, knowledgeable and nothing too much trouble.
30 September 2024
Happy with service received
29 September 2024
Excellent communication throughout the whole experience. The team also were excellent when it came to re-arranging & keeping me informed due to a lack of availability on required parts.
29 September 2024
Bethan Parker made the process easy. She gave a thorough overview and was pleasant throughout. Very friendly and professional. Offered a vacuum and wash as well.
28 September 2024
Great customer service. Dan was helpful from the moment I arrived and took the time to explain everything.
28 September 2024
The staff were really accommodating and helpful, cheerful and made the experience really good
28 September 2024
Dealt with quickly and professionally.
28 September 2024
I appreciate the efforts the entire service department provides. Everything is easy to keep track of with the video email of the healthcheck to the offer of spreading payments via bumper for unexpected repairs. Nicola was such a pleasure.
28 September 2024
Excellent throughout
28 September 2024
Excellent communication service advisor was great.
27 September 2024
Very professional. Very courteous & polite. They do what is says on the tin
26 September 2024
Excellent service throughout.
26 September 2024
Again all handled by Graham so flawless
26 September 2024
I was looked after and informed v well on arrival and collection of my vehicle.
26 September 2024
All faults requiring maintenance were were perfectly corrected
25 September 2024
Because they was faultless.
25 September 2024
Staff were efficient and helpful throughout the appointment
25 September 2024
Clear instructions, very good pricing and kept up to date with progress
25 September 2024
great day
25 September 2024
Fast efficient and friendly
24 September 2024
Servicing appointment easy, carried out on time and vehicle valeted and ready for collection as agreed
24 September 2024
Service was great and finished quickly while I waited
24 September 2024
An excellent meet and greet and very friendly and professional service manager who was able to assist and reassure me on the proposed work.
24 September 2024
Staff at the showroom were Excellent, the problem I have with BMW is that having been made aware that there was a recall on my car I called BMW to book my car in for a service & recall work BUT BMW DID NOT HAVE THE PARTS TO DO THE RECALL...
24 September 2024
My service agent Beth was helpful and informative and kept me informed as to the process on the work on my car. She also arranged a courtesy car at short notice as the job was going to take longer than I had expected. Very good service.
24 September 2024
As mentioned welcomed on offered tea/coffe bmw kept me informed throughout the day
23 September 2024
Again great customer experience.
23 September 2024
Staff and service were excellent
23 September 2024
The service advisor,(a young woman whose name sadly escapes me)was very good and dealt with me in a very friendly manner but very professional
22 September 2024
Great customer service. Kept informed along the wait
22 September 2024
kept up to date at every step, all calls answered quickly and efficiently by a real person felt valued.
22 September 2024
The only reason it's not a 5 star is because I asked for the car to be washed and & vacuumed on the pre attendance survey, unfortunately when I picked up the car this hadn't happened which is disappointing.
22 September 2024
Higlhly recommended
22 September 2024
The staff at the Newport were great - I do have concerns about the been directed to the contact centre first - I don't think this method of servicing calls is as joined as it used to be. This then potentially reflects badly on the staff in Newport
21 September 2024
As explained above. Ironically, the chap who dealt with me gave me a speech about leaving him a 10 out of 10 review so he could get his bonus on the way out of showroom.
21 September 2024
Quick and easy
21 September 2024
Because you are better than any other Sytner garage that I have been to
21 September 2024
Service was faultless
21 September 2024
Very helpful and friendly staff.
21 September 2024
Booked an MOT while I waited was completed on time as agreed
21 September 2024
Newport branch all the staff is very helpful, polite and friendly. I always get best customer service start from first reception desk, customer service lady at first dest very nice and polite and very good customer service.
20 September 2024
Professional service
20 September 2024
video evidence clear and constructive, leaving me in no doubts of the condition of my car.
20 September 2024
Very good
20 September 2024
Very helpful staff
11 December 2024
The saleman respected my opinions and understood my requirements. Most impirtantly there wasnt any sign of sexism e.g little woman buying a large vehcicle which I have experienced in the past at other dealerships