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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
592 ratings and 264 comments received in the last 90 days.
07 November 2024
completely satisfied
04 November 2024
We bought a hybrid x3 and we were told we could charge off a domestic plug , lead supplied. We picked up X3 no charge on it warning sign on screen , we checked before leaving and was told it would clear when charged at home. Got home no lead.
03 November 2024
The help from your staff is second to none I have use BMW Newport a few times now and Gareth Jarman is a pleasure to deal with and I will be using BMW again until he decides to retire.
31 October 2024
A long lead time from BMW Factory this time but the car was exactly what we ordered and expected and the delivery and support from James and Lewis first class as always.
27 October 2024
Really satisfied, even after collection I received a phone call to make sure everything was ok and offered further assistance if needed.
14 October 2024
Just efficient and professional
07 October 2024
Purchase and delivery was fine, issue with the car spec has been resolved satisfactorily.
04 October 2024
Good knowledgeable team that knew the products well
03 October 2024
The changeover of the cars was seamless.
03 October 2024
A easy and seamless process
03 October 2024
Paul & team kept me well informed of progress throughout transaction. Very friendly staff & excellent service. Car was presented very well when collected, shame it didn't last long as it was raining when I drove away!
03 October 2024
Functions on car shown and explained to me
02 October 2024
Everything went smooth..no problems. Phoned quite a few BMW dealers in the process of searching for a new car. Decided to go with Martin in the end,as the deal he gave me was much better than the rest.
02 October 2024
Salesman explained the transaction with clarity and patience.
29 September 2024
I received exceptional service from Andrew J and the team. They had my car perfectly prepared for collection and made me feel warmly welcomed throughout the entire experience. Andrew also took the time to walk me through the full car.
28 September 2024
Politeness, very welcoming, salesman Martin was excellent
25 September 2024
James was very helpful with choosing the vehicle and kept me informed as to when the vehicle would be delivered.
22 September 2024
All business was conducted timely without any issues
20 September 2024
The sales person, Martin, was very patient with me throughout the whole process. He not only helped me choose the right car for my needs, he kept me fully informed as to the process of my order. Very professional.
20 September 2024
All good
19 September 2024
The sales team went out of their way to deliver service
16 September 2024
Everything from start to finish was very efficient & speedy
13 September 2024
I've dealt with Martin Nolan previously and it was nice that he'd taken time to provide the same excellent standard and personalised service that I've experienced before
11 September 2024
The remote signing etc speededup what used to be a tedious process
03 September 2024
Paul Jones went out of his way to facilitate a purchase by bringing current offers to my attention and selling me a car i had never considered. My initial thoughts on the 218i GC are very positive
03 September 2024
Michael Fraser was fantastic, great customer service and communication from Michael, definitely one to recommend
28 August 2024
Was updated regularly throughout my purchase and on delivery day.
20 August 2024
Excellent service
12 November 2024
Always helpful- great lady who greets and looks after you
11 November 2024
Very happy
11 November 2024
It was all down to the lady on the reception desk and to Nicola
11 November 2024
Not convinced that the problem has been resolved
11 November 2024
Good experience
11 November 2024
As above...I would not go anywhere else, in fact apart from the excellence of every car I have bought there the service is top class
10 November 2024
Good service
10 November 2024
Great service from the staff
09 November 2024
Extremely satisfied.
09 November 2024
Although Sytner do not accept liability, my drivers wing mirror glass feel off following my visit. Over zealous jet wash? Dissapointed as a relacement is £126.00. ??
09 November 2024
Warranty work completed in a timely manner
09 November 2024
Cared for as soon as walking in. Everything explained.
09 November 2024
Great service, car cleaned also
09 November 2024
My appointment was at 10:15 and according to my Google maps app my car wasn't moved from the customer car park until 11:20. I was contacted by the service adviser about a week later regarding a free hamper and I'm still waiting for it a month later.
08 November 2024
I always feel like you are just trying to get money out of me, to be honest. I don't trust you anymore.
05 November 2024
Easy to book and prompt repair.
05 November 2024
Need to make sure thing are in place for the customer when dropping cars off
05 November 2024
Paul kept me informed of the repair to my car and let me know when it was ready for collection.
03 November 2024
Customer care is top notch, I dealt with Adam, and he was fantastic
03 November 2024
Work carried within the time stated.
03 November 2024
Jobs carried out to a high standard
01 November 2024
Always first class service
31 October 2024
Good service and friendly staff
31 October 2024
Quick and easy service
31 October 2024
Great service. Helpful and personable.
31 October 2024
I can now after the first couple of service experiences, see the work is done,completed to a very high standard an I am confident all completed successfully.
31 October 2024
Although we were originally booked in for an inaccurate appointment, the team were brilliant and managed to fit us in for a full MOT on the same day.
31 October 2024
Easy booking, warm welcome and good contact
31 October 2024
Can't fault service. Wendy the receptionist went out of her way to recover lost property I had left in courtesy car. Communication with Beth the service advisor was. Transparent and was kept informed
29 October 2024
Service completed at the requested time. Helpful and informative staff, many thanks to Paul in Service and the lady who kindly brought me a drink, sorry I didn't catch her name.
29 October 2024
Lose one star as the service took 2 hours longer than anticipated otherwise perfect.
29 October 2024
Couldn't fault any part of my experience
29 October 2024
My name has been spelt wrong I have not received a video of the service even though I was told it would come through
29 October 2024
Helpful and friendly service.
28 October 2024
Fixed my issue
28 October 2024
Service was faultless, they even toned down the service video to a more accurate status and action considering the age of the car
28 October 2024
Quick and efficient
28 October 2024
BMW recall but I don't like using this garage. They are expensive, they aren't reliable, and I'm just not happy
28 October 2024
Car left looking and feeling better than it arrived
27 October 2024
Very thorough
26 October 2024
Does exactly what it says on the box
26 October 2024
Very good service, friendly staff.
26 October 2024
Very poor whole experience from start to finish
26 October 2024
As said, knew what I wanted done & explained throughly about the process to be done, felt like the person had time to chat with me.
24 October 2024
As above
24 October 2024
I always get great service at Sytner Newport
24 October 2024
Service at Sytner Newport was good my car was in for recalls and I was in formed all the way through the process from booking in to picking up
24 October 2024
Everything as expected was completed
22 October 2024
Friendly and welcoming staff who explained as the day went on.
22 October 2024
Never been a problem A Class service
22 October 2024
10/10 customer services
22 October 2024
The confidence that your car comes out of the garage completely checked for performance is so much satisfying.
21 October 2024
The service from start to finish was top class.
21 October 2024
No issues whatsoever with the service or timescales involved
21 October 2024
Everything was carried out to my complete satisfaction
21 October 2024
full update on the work as it was carried out
21 October 2024
Treated with respect can't fault the service my car is always spotless when I get it back
20 October 2024
Excellent service
20 October 2024
Greeted by smiling receptionist and seen quickly by the guy that handled my car booking. Always polite and courteous.
19 October 2024
Again great service, no issues
19 October 2024
did everything i needed
19 October 2024
Great updates of work throughout day
17 October 2024
very polite and professional and was a comfortable wait
17 October 2024
Customer service was great, our car was sorted and cleaned. It was an enjoyable experience
15 October 2024
The staff were really nice and helpful and the work on my car didn't take long
15 October 2024
Can't fault staff or Beth on the service desk who was excellent. Service work was completed on time and efficiently.
15 October 2024
My car was very quickly diagnosed and repaired under AUC warranty. They liaised very efficiently with BMW Roadside assistance and kept me updated on the repair(s). Nicola Anzani was particularly courteous and helpful
15 October 2024
Absolutely shocking
15 October 2024
Always very helpful
15 October 2024
Staff and communication was better then bristol BMW by a mile.
14 October 2024
As above.
14 October 2024
For reasons above
14 October 2024
Everyone was a great help and very friendly.
14 October 2024
See last.
14 October 2024
Great team from front desk to garage with good communication throughout
14 October 2024
Any problems are always communicated
14 October 2024
Yes all answers was given to all questions which was asked
14 October 2024
Very prompt, polite and professional service
14 October 2024
Very interactive and pleasant experience. Always informed about what is going on and how long it will be.
13 October 2024
two issues flagged up and dealt with
13 October 2024
Dan was a pleasure to deal with
13 October 2024
Always friendly.
12 October 2024
Super friendly, professional, and helpful staff
12 October 2024
As above
12 October 2024
The service was expensive, having owned an AMG C63 Mercedes previously, service prices on that vehicle were cheaper. Can't fault the work at BMW though.
12 October 2024
Advisor was very kind and discounted my service and explained about car wash options.
12 October 2024
Because you always deliver
12 October 2024
Service advisor let me know when car was ready and provided a run through of the health check.
11 October 2024
No drama, all sorted.
10 October 2024
Excellent and professional service
10 October 2024
Again, curtious when dealing with my problem
09 October 2024
I can't fault the service at all
09 October 2024
Again for the same reasons above, very friendly staff. No issues seen with the car and given back in better condition than left with.
07 October 2024
Professional but still friendly to customers
07 October 2024
I was kept informed of the progress of the work throughout.
07 October 2024
Updates on progress whilst in the garage
07 October 2024
Paul who I dealt with was absolutely great and very welcoming. Helped with all my requests.
07 October 2024
Good service from start to finish but price quoted on tyres was far too high compared to others.
07 October 2024
Tyre pressure warning light was noted as on, but was not corrected, although I was assured this would be done. A simple reset would have been helpful.
06 October 2024
The service I received was top notch very professional
06 October 2024
Easy to access and kept informed of progress in real time
04 October 2024
Excellent customer service from being greeted at the entrance to collecting my car!
04 October 2024
Nicola was friendly and helpful
03 October 2024
Quick & efficient service & good communication
01 October 2024
Professional, quick to respond to any questions and kept me updated throughout the whole process. Especially happy with Paul who carried out the work on my car, very friendly and did everything I previously mentioned
01 October 2024
I have never taken my car to a main dealership for a repair before and was pleasantly surprised by the customer experience
01 October 2024
Service was very satisfactory.
01 October 2024
Quick and efficient work. Health check video was very impressive.
01 October 2024
Top service from all staff.
01 October 2024
No complications
01 October 2024
Was kept up to date with progress of the recall and notified when it was ready to collect
30 September 2024
Happy with service received
30 September 2024
I was satisfied with the service provided
30 September 2024
Excellent customer service & care, extremely helpful, knowledgeable and nothing too much trouble.
30 September 2024
A completely satisfied experience to have service in Sytner Newport as staff has considerate my concern at the time of servicing my car
29 September 2024
Bethan Parker made the process easy. She gave a thorough overview and was pleasant throughout. Very friendly and professional. Offered a vacuum and wash as well.
29 September 2024
Excellent communication throughout the whole experience. The team also were excellent when it came to re-arranging & keeping me informed due to a lack of availability on required parts.
28 September 2024
Excellent communication service advisor was great.
28 September 2024
Excellent throughout
28 September 2024
Great customer service. Dan was helpful from the moment I arrived and took the time to explain everything.
28 September 2024
Dealt with quickly and professionally.
28 September 2024
I appreciate the efforts the entire service department provides. Everything is easy to keep track of with the video email of the healthcheck to the offer of spreading payments via bumper for unexpected repairs. Nicola was such a pleasure.
28 September 2024
The staff were really accommodating and helpful, cheerful and made the experience really good
27 September 2024
Very professional. Very courteous & polite. They do what is says on the tin
26 September 2024
Again all handled by Graham so flawless
26 September 2024
I was looked after and informed v well on arrival and collection of my vehicle.
26 September 2024
All faults requiring maintenance were were perfectly corrected
26 September 2024
Excellent service throughout.
25 September 2024
Clear instructions, very good pricing and kept up to date with progress
25 September 2024
Staff were efficient and helpful throughout the appointment
25 September 2024
great day
25 September 2024
Because they was faultless.
25 September 2024
Fast efficient and friendly
24 September 2024
As mentioned welcomed on offered tea/coffe bmw kept me informed throughout the day
24 September 2024
Staff at the showroom were Excellent, the problem I have with BMW is that having been made aware that there was a recall on my car I called BMW to book my car in for a service & recall work BUT BMW DID NOT HAVE THE PARTS TO DO THE RECALL...
24 September 2024
An excellent meet and greet and very friendly and professional service manager who was able to assist and reassure me on the proposed work.
24 September 2024
Service was great and finished quickly while I waited
24 September 2024
Servicing appointment easy, carried out on time and vehicle valeted and ready for collection as agreed
24 September 2024
My service agent Beth was helpful and informative and kept me informed as to the process on the work on my car. She also arranged a courtesy car at short notice as the job was going to take longer than I had expected. Very good service.
23 September 2024
Again great customer experience.
23 September 2024
Staff and service were excellent
23 September 2024
The service advisor,(a young woman whose name sadly escapes me)was very good and dealt with me in a very friendly manner but very professional
22 September 2024
The only reason it's not a 5 star is because I asked for the car to be washed and & vacuumed on the pre attendance survey, unfortunately when I picked up the car this hadn't happened which is disappointing.
22 September 2024
kept up to date at every step, all calls answered quickly and efficiently by a real person felt valued.
22 September 2024
Higlhly recommended
22 September 2024
The staff at the Newport were great - I do have concerns about the been directed to the contact centre first - I don't think this method of servicing calls is as joined as it used to be. This then potentially reflects badly on the staff in Newport
22 September 2024
Great customer service. Kept informed along the wait
21 September 2024
Booked an MOT while I waited was completed on time as agreed
21 September 2024
Very helpful and friendly staff.
21 September 2024
Newport branch all the staff is very helpful, polite and friendly. I always get best customer service start from first reception desk, customer service lady at first dest very nice and polite and very good customer service.
21 September 2024
Quick and easy
21 September 2024
As explained above. Ironically, the chap who dealt with me gave me a speech about leaving him a 10 out of 10 review so he could get his bonus on the way out of showroom.
21 September 2024
Service was faultless
21 September 2024
Because you are better than any other Sytner garage that I have been to
20 September 2024
Professional service
20 September 2024
video evidence clear and constructive, leaving me in no doubts of the condition of my car.
20 September 2024
Very good
20 September 2024
Very helpful staff
19 September 2024
The sale guy was very helpful and nice
19 September 2024
Kept informed. However 15mins suggested was actually longer
19 September 2024
Experince on the day
19 September 2024
All my questions were answered
19 September 2024
No problems experienced
19 September 2024
Great customer service. Went above and beyond to get my service booked in same day and arrange a lift to train station.
17 September 2024
Rachel was excellent, best expeirence i have had at Sytner Newport
16 September 2024
Been a customer with Sytner Newport since 2016 after 26yr relationship with land rover Newport and am over the moon with the service and the people I have met having had 3 brand new cars and it's always a pleasure to see young Wendy on the front desk
16 September 2024
As above
16 September 2024
Paul was very efficient, no complaints
16 September 2024
kept informed throughout
16 September 2024
Satisfied with quality and punctuality
15 September 2024
Work completed on time
15 September 2024
Dropped my car off at 8:30am and had a call at 11:00am to advise me the car was ready. All good.
15 September 2024
Excellent service
15 September 2024
Excellent service from the service department. Very accommodating and informative.
14 September 2024
Fantastic service as always, nothing is too much trouble
14 September 2024
Very helpful
13 September 2024
Great communication and arranged a courtesy car very quickly
12 September 2024
Because I was very satisfied.
12 September 2024
Excellent service, very attentive & polite service.
12 September 2024
As usual the service was effectively and the people i spoke to were very helpful and attentive
11 September 2024
Easy to book service which was carried out effectively and efficiently.
11 September 2024
Inspection completed in recommended time while waiting. Refreshment and bathroom facilities available on site.
10 September 2024
First class service.
10 September 2024
Top Man Dan with his Newport team ??
10 September 2024
Work was done and even a fault was done under warranty
10 September 2024
Done the job that was asked of them
10 September 2024
Made aware what was being done and time expectations
10 September 2024
Accommodating for the times I had available throughout the day
10 September 2024
Very polite person on the parts his name was Ryan lovely person ??
09 September 2024
Completed works to what appeared to be a high standard
09 September 2024
Good load car!
09 September 2024
Always friendly and helpful and professional
09 September 2024
Faultless.
09 September 2024
Generally the service appeared to be fine, but there were a few dirty marks inside the car, which I discovered just after I collected it.
09 September 2024
Technician who worked on the car was extremely knowledgeable and kept me updated.
09 September 2024
Car completed on time
09 September 2024
Very helpful
08 September 2024
Cant fault the service I received
07 September 2024
Speedy and efficient service
07 September 2024
Brilliant
07 September 2024
Everything was done to my satisfaction very pleased with them
06 September 2024
Excellent service
06 September 2024
Nothing more could have improved my experience
06 September 2024
People I dealt with (lady at front desk and Nicola in the service department) were very professional and made me feel welcomed
05 September 2024
Sale advisor solved all issue
05 September 2024
The video showing car check is amazing!
05 September 2024
You did what it said on the tin.
05 September 2024
Very happy with overall experience. Even though I had rang and booked in and was on the system it hadn't been put in the diary but staff went above and beyond to ensure my car would still be completed that day and I would have a car for the day.
05 September 2024
Never let me down, always accommodate me
03 September 2024
Kept up to date on progress and service was completed in a timely manner.
03 September 2024
Very easy to work with. Although I did leave with tire pressure warnings saying pressures too low.
03 September 2024
Wait from arriving at Reception to being seen could have been shorter
03 September 2024
Absolutely brilliant service. Check in was good, kept informed throughout whilst I was waiting. I was able to work whilst there and the coffee was delightful too. :-)
30 August 2024
It was great to have the car back looking like new. It was also good to receive the video giving the car a clean bill of health.
30 August 2024
Work completed quickly and kept informed and dropped the wife off home which wasn't expected. Thank you.
30 August 2024
The dealership is modern, the staff we have dealt with are very friendly and it is near to where we live.
30 August 2024
polite attention made to feel welcome
29 August 2024
Service staff went over and above - to ensure my issue was addressed asap
29 August 2024
Kept fully up to date with progress on my vehicle
29 August 2024
Paul Wendy and Dan just wanted to help us.
29 August 2024
The job was done entirely as requested
29 August 2024
Very happy with the prompt service
29 August 2024
The staff make the process pleasant and easy
29 August 2024
Warm welcome, kept informed, easy, work completed as stated.
29 August 2024
All good
29 August 2024
My car was fixed and cleaned.
29 August 2024
Work was completed in a timely manner. Staff were great. Car is running exactly as it should be.
29 August 2024
The service took much longer than the adverised 90 minutes - very nearly double that time
23 August 2024
The staff were very friendly and professional.
22 August 2024
Very prompt and efficient.
20 August 2024
The agent dealt with all concerns very efficiently
20 August 2024
Communication was clear and quick throughout the whole process. The videos that the mechanics sent were great and really explained what they were looking for and checking. Nicola really went the extra mile in helping me set up the my bmw app
20 August 2024
From the phone calls made they get you to speak to the person.
20 August 2024
Easy to book. Efficient service.
20 August 2024
Again excellent service
12 November 2024
Martin always looks after me, and got me the car I was looking for at the right price. This is my 4th vehicle, and I wouldn't shop elsewhere for a BMW. Even though I'm now 100s of miles away, I still went back to Newport to buy my new car.