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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
516 ratings and 235 comments received in the last 90 days.
28 December 2024
The sales executive Ross was very helpful and helped to provide the right vehicle that met my expectations.
23 December 2024
Once the car was found the experience was perfect. The employee who I dealt with was Ross Hoare, he looked after me and communicated with me every step of the way to keep me updated throughout, my experience of purchasing the new car was made simple.
23 December 2024
It was a seamless transaction from start to finish. Andrew in Sytner Newport deserves a mention for his hard work.
23 December 2024
No criticism of dealership/ salesman from choosing new car to picking it up and being kept informed of how order was progressing.
19 December 2024
Staff friendly and helpful and salesman excellent
16 December 2024
Extremely accommodating staff who make the experience of buying a car very personal
11 December 2024
The saleman respected my opinions and understood my requirements. Most impirtantly there wasnt any sign of sexism e.g little woman buying a large vehcicle which I have experienced in the past at other dealerships
06 December 2024
The car was ready for me on time. Wendy the receptionist was very friendly making me coffee.
06 December 2024
The staff always go above and beyond and are so friendly. I would not by my car from any other BMW dealership
04 December 2024
Friendly and helpful Sales Representative who made the process easy
03 December 2024
The service was prompt, martin was very helpful and very pleasant to deal with. The process was made easy and stress free
02 December 2024
Paul Jones personally delivered my new car to me because I had just given birth to my son and could not collect myself.
01 December 2024
Excellent service again from Paul Jones at Sytner Newport. Always made to feel welcome and nothing was too much trouble. Was kept up to date with build progress. Easy transition for me with notification to DVLA completed by him.
23 November 2024
All went very smoothly
12 November 2024
Martin always looks after me, and got me the car I was looking for at the right price. This is my 4th vehicle, and I wouldn't shop elsewhere for a BMW. Even though I'm now 100s of miles away, I still went back to Newport to buy my new car.
07 November 2024
completely satisfied
04 November 2024
We bought a hybrid x3 and we were told we could charge off a domestic plug , lead supplied. We picked up X3 no charge on it warning sign on screen , we checked before leaving and was told it would clear when charged at home. Got home no lead.
03 November 2024
The help from your staff is second to none I have use BMW Newport a few times now and Gareth Jarman is a pleasure to deal with and I will be using BMW again until he decides to retire.
31 October 2024
A long lead time from BMW Factory this time but the car was exactly what we ordered and expected and the delivery and support from James and Lewis first class as always.
27 October 2024
Really satisfied, even after collection I received a phone call to make sure everything was ok and offered further assistance if needed.
06 January 2025
I have dealt with this dealership for many years
06 January 2025
First class service with first class staff 100%
06 January 2025
As always excellent service
06 January 2025
Again Nicola had very good communication and organised skill towards me the customer
06 January 2025
Booking was a breeze, had any queries answered, then was warmly welcomed into the Synter branch and guides through by the service team member, Paul Pinghe. Thoroughly helpful
06 January 2025
The only criticism i have is that when we picked the vehicle up we were kept waiting.When the car was booked in i said we would wait and was told 1/12 - 2 hours.We went back after 2 hours and we were kept waiting about 40 minutes.
06 January 2025
Polite and efficient
06 January 2025
Quick and easy service, no issues
06 January 2025
Good service & helpful staff
02 January 2025
Very informative and friendly
02 January 2025
Very helpfull kept me uptodate with progress
02 January 2025
Very good overall but felt the explanation of the EMS issue wasn't explained as well as it could have been
01 January 2025
All good staff are great
01 January 2025
Good service all round
01 January 2025
Paul looked after me from start to finish and was excellent as always
01 January 2025
Thanks to the support of the service manager.
30 December 2024
The work is good and the service wash at the end was really thorough.
25 December 2024
Totally faultless experience
24 December 2024
Very good service answered all my questions
23 December 2024
Great customer service and so fast
23 December 2024
Polite. Informative and friendly
23 December 2024
As I have said your staff are very proficient, professional and pleasant, which is not so common these days sadly.
22 December 2024
Had no issues
19 December 2024
Sophie had a very friendly manner. She was very helpful and pleasant throughout.
19 December 2024
Polite, helpful and informative staff from greeting through to service personnel.
18 December 2024
Work carried out on time, car cleaned great staff. Booking procedure very clunky
18 December 2024
Please see answers above. Plus whilst the repair was in progress another minor component was disturbed resulting in it not working. Without hesitation the service manager confirmed that they would replace this component free of charge which they did.
18 December 2024
Great service But the boot should be hoovered as well
18 December 2024
Communication excellent Very friendly staff who are very helpful
18 December 2024
Simple process from start to finish
18 December 2024
Excellent service
18 December 2024
Everything positive
18 December 2024
Sophie very helpful and professional
18 December 2024
Totally professional
18 December 2024
Customer support team very helpful and friendly
18 December 2024
Very Satisfied with the way that BMW handled the warranty repair, once again Sophie and Nicola were fantastic
17 December 2024
Excellent service
17 December 2024
Because I'm appalled that I had to pay a premium rate phone number to make the booking. I would next expect such money grabbing greed from a company like BMW
15 December 2024
Meet and Greet - excellent Booking in -Very efficient Problem free car on collection - Very poor.[ as usual !]
15 December 2024
Wait time to book in car and make loan car available could have been quicker
15 December 2024
Bethan gave me a £100 discount. It was very kind of her.
14 December 2024
Would have been a 5 if my name was correct. Michael Gwillim Not Mr williams as invoiced
14 December 2024
Service I received was first class from the moment I walked into the show room.
12 December 2024
My service agent was precise and efficient
12 December 2024
Excellent service staff
12 December 2024
MOT failed due to a slice in the tyre, unfortunately, the replacement cost was not competitive so i had to arrange replacement of all 4 tyres elsewhere.
12 December 2024
Great service, even though the car was called back due to a stitching issue on drivers seat, the replacement was dealt with smoothly.
12 December 2024
As above
12 December 2024
Problem no rectified despite two visits problems still not solved
12 December 2024
Engine mounts fail on a 40;000 mile car, a recall surely .
12 December 2024
Front of house and service rep provided exceptional service. Very friendly.
12 December 2024
The lady at reception - a massive assist for Newport. Never let her go!
12 December 2024
everything was done as expected
12 December 2024
As above
12 December 2024
Sytner Newport are excellent.
11 December 2024
Gearbox Oil service was missed at the same time as the Engine oil Service,
10 December 2024
Always carry out a full check and advise of any work to be carried out
09 December 2024
The customer area is clean and bright and comfortable. The welcome is warm and we were kept informed of developments. The work was thorough and the communication excellent. As stated previously the customer gets value for money.
09 December 2024
Excellent service. Great customer care.
08 December 2024
Poor experience from start to finish
08 December 2024
Great communication
08 December 2024
Allowed me to have courtesy car 2 days early
08 December 2024
Customer service wise brilliant but have reservations , on engineering health check side of the organisation. Please don't hesitate to contact me further if you have issues with my concerns.
08 December 2024
Didn't have it serviced
08 December 2024
Answered all my queries and dealt with the recall. Provided a spare office so I could continue my work.
08 December 2024
Friendly staff, good service
07 December 2024
Very high quality care at every stage.
07 December 2024
Work completed on time and the staff are always helpful.
07 December 2024
More courtesy car availability would be good
07 December 2024
Check in was straightforward and quick. I was kept informed at all stages of the service by Paul Pingue.
07 December 2024
Paul the service rep was great and made sure I was happy with everything.
07 December 2024
Dann very helpful and friendly and professional
07 December 2024
Great customer service
06 December 2024
Friendly staff from the help desk to the service advisors always willing to go the extra mile
06 December 2024
Fast service
04 December 2024
Had to return after service with engine fault warning light on - sensor reset had been forgotten. Not a major issue but hit of a shock in heavy traffic after having just left service centre. Back at centre was resolved quickly.
03 December 2024
Happy with the information provided and the service.
02 December 2024
customer service being substandard, 3 day wait for a manager to call back after multiple times of chasing and different prices given quoted due to it being an M5.
02 December 2024
Good service
02 December 2024
Timely reminder of Service/MOT due was appreciated. Super easy to book. Lovely friendly staff at Newport Sytner. Excellent and pain free experience at reasonable cost. They even washed and valeted the car.
01 December 2024
Easy to organise and completed promptly
01 December 2024
I'm generally happy with the service experience but one of the advisories was not accurate. I was advised that there was a nail in the near side rear tyre, but when I took the car to have checked there was only a small stone lodged in the tread!!
01 December 2024
Excellent staff & quality of service.
29 November 2024
Overall customer service.
29 November 2024
Very satisfied offered a drink while we were waiting car came back washed absolutely faultless service
29 November 2024
Very satisfied
28 November 2024
I am made to feel welcome and important and as far as I'm aware the work is carried out to a high standard
28 November 2024
Great communication from start to finish . Paul (I think ) was brilliant kept me updated throughout
28 November 2024
Great service and pleasant to deal with.
28 November 2024
Efficient, friendly service. Was offered to have my car cleaned which was great too
28 November 2024
All so easy
27 November 2024
Good service from Paul and technician as I was delayed for appointment after traffic delay
27 November 2024
Professional, friendly, respectful, couldn't ask for more.
27 November 2024
Daniel from the service department was extremely helpful and very professional throughout my service visit and provided aftercare checkup as well.
27 November 2024
good customer service
27 November 2024
Just not happy with the way our problem was handled.
27 November 2024
Service and MOT carried out with zero problems Car was also cleaned
26 November 2024
Overall impression of competence and efficiency
26 November 2024
Car was returned (very clean!) with full record of work completed and a note of advisories that were clearly explained to me Video of health check also very useful to explain the problems noted and to explain additional work required.
26 November 2024
Staff always helpful and service done promptly.
26 November 2024
Issue was resolved
24 November 2024
My experience was very good
23 November 2024
Car completed on time and service staff helpful
22 November 2024
All staff were lovely but I was as waiting for 3 hours before being offered a drink. Also the 'vehicle in progress' app doesn't work. Started to update me on progress but after 2 bars reset to nothing and never updated again, so wasn't helpful.
22 November 2024
Very easy to deal with and kept upto date with what was being done with my car
22 November 2024
Great customer service
22 November 2024
The recall work was done effectively and in good time. We were offered a free car wash which we accepted but that was not done which was disappointing
22 November 2024
Overall satisfied.
22 November 2024
Excellent service
21 November 2024
My car was returned cleaned inside and out. I had a video of work done.
21 November 2024
Sytner solved my issue
21 November 2024
Very happy with how my requirements were dealt with
20 November 2024
Yet another recall, for a significant safety component, but no courtesy cars available without a wait of a few weeks.
20 November 2024
Straight forward making appointment
20 November 2024
Attention to detail and addresses all the issues
20 November 2024
The car is always looked after and the complimentary wash is much appreciated.
20 November 2024
Excellent service. I have long Covid/ME and visibly exhausted from driving. Staff were lovely and empathetic. I was given a lift to the retail park for coffee. Worried about picking my grandson up. Car prioritised and ready by 2:30.
20 November 2024
Came in for air bag and they check other things
19 November 2024
Good
19 November 2024
Received the level of service I expect from a premier company.
18 November 2024
Good communication and car returned nice and clean.
18 November 2024
Quick recall service while I waited watching tv and sipping coffee
18 November 2024
Paul Ping at front desk was very helpful.
18 November 2024
I wasn't sent the standard vehicle check as I have done previously, when visiting BMW garages.
18 November 2024
Had to go into dealership as never received a call back as promised
18 November 2024
quick, punctual and regularly updated
18 November 2024
They kept me informed every step of the time it was in
18 November 2024
Very good
18 November 2024
No issue everything was excellent
18 November 2024
Job done at the time I wanted and I could wait in a comfortable environment. Pleasant staff.
18 November 2024
Prompt and polite.
17 November 2024
Helpful, on time, efficient
17 November 2024
Very friendly and helpful staff. Service engineer filed a thorough report online. Car returned in spotless condition.
17 November 2024
Every step of the service was brilliant, even my car was detailed after having work done to it
17 November 2024
Easy to make the booking. Completed all work promptly.
17 November 2024
My problem was fixed at a reasonable price
17 November 2024
Very helpful and sorted my issue.
16 November 2024
Couldn't fault a thing
15 November 2024
Was very pleased with recall work done on my car attention to detail
15 November 2024
No video was sent of the complementary inspection that I was offered and accepted, when collecting the vehicle it is the case at this dealer that the customer has to search for their advisor, rather than reporting to reception which is not staffed pm
15 November 2024
On time
15 November 2024
Quick efficient service, complimentary valet.
15 November 2024
Very professional
15 November 2024
Good service
15 November 2024
Very quick and the car came back clean aswell.
15 November 2024
Everything went so smoothly, very friendly courteous staff! Very welcoming any nothing was an issue to deal with Nicola Anzani was perfect throughout providing me updates through the day and ensuring everything was done as required, 10 out of 10
15 November 2024
Car didn't need the emission test it was indicating it needed (only 12 months old) this was not dealers fault. It also needed a minor technical recall. I noticed near side (passenger) scratches on door sill from technician's shoe presumably.
14 November 2024
Friendly reception and service staff.
14 November 2024
Good service centre, a little long to get the job in due to not finding my car on the system but overall very good
14 November 2024
Too slow when collecting.
14 November 2024
Always good, consistently.
14 November 2024
Done on time very happy
12 November 2024
Always helpful- great lady who greets and looks after you
11 November 2024
Not convinced that the problem has been resolved
11 November 2024
It was all down to the lady on the reception desk and to Nicola
11 November 2024
As above...I would not go anywhere else, in fact apart from the excellence of every car I have bought there the service is top class
11 November 2024
Very happy
11 November 2024
Good experience
10 November 2024
Great service from the staff
10 November 2024
Good service
09 November 2024
My appointment was at 10:15 and according to my Google maps app my car wasn't moved from the customer car park until 11:20. I was contacted by the service adviser about a week later regarding a free hamper and I'm still waiting for it a month later.
09 November 2024
Great service, car cleaned also
09 November 2024
Extremely satisfied.
09 November 2024
Although Sytner do not accept liability, my drivers wing mirror glass feel off following my visit. Over zealous jet wash? Dissapointed as a relacement is £126.00. ??
09 November 2024
Warranty work completed in a timely manner
09 November 2024
Cared for as soon as walking in. Everything explained.
08 November 2024
I always feel like you are just trying to get money out of me, to be honest. I don't trust you anymore.
05 November 2024
Paul kept me informed of the repair to my car and let me know when it was ready for collection.
05 November 2024
Easy to book and prompt repair.
05 November 2024
Need to make sure thing are in place for the customer when dropping cars off
03 November 2024
Jobs carried out to a high standard
03 November 2024
Work carried within the time stated.
03 November 2024
Customer care is top notch, I dealt with Adam, and he was fantastic
01 November 2024
Always first class service
31 October 2024
Quick and easy service
31 October 2024
Good service and friendly staff
31 October 2024
Can't fault service. Wendy the receptionist went out of her way to recover lost property I had left in courtesy car. Communication with Beth the service advisor was. Transparent and was kept informed
31 October 2024
Although we were originally booked in for an inaccurate appointment, the team were brilliant and managed to fit us in for a full MOT on the same day.
31 October 2024
Easy booking, warm welcome and good contact
31 October 2024
Great service. Helpful and personable.
31 October 2024
I can now after the first couple of service experiences, see the work is done,completed to a very high standard an I am confident all completed successfully.
29 October 2024
Lose one star as the service took 2 hours longer than anticipated otherwise perfect.
29 October 2024
My name has been spelt wrong I have not received a video of the service even though I was told it would come through
29 October 2024
Couldn't fault any part of my experience
29 October 2024
Helpful and friendly service.
29 October 2024
Service completed at the requested time. Helpful and informative staff, many thanks to Paul in Service and the lady who kindly brought me a drink, sorry I didn't catch her name.
28 October 2024
Fixed my issue
28 October 2024
Car left looking and feeling better than it arrived
28 October 2024
BMW recall but I don't like using this garage. They are expensive, they aren't reliable, and I'm just not happy
28 October 2024
Quick and efficient
28 October 2024
Service was faultless, they even toned down the service video to a more accurate status and action considering the age of the car
27 October 2024
Very thorough
26 October 2024
As said, knew what I wanted done & explained throughly about the process to be done, felt like the person had time to chat with me.
26 October 2024
Very good service, friendly staff.
26 October 2024
Very poor whole experience from start to finish
26 October 2024
Does exactly what it says on the box
24 October 2024
Service at Sytner Newport was good my car was in for recalls and I was in formed all the way through the process from booking in to picking up
24 October 2024
As above
24 October 2024
Everything as expected was completed
24 October 2024
I always get great service at Sytner Newport
22 October 2024
10/10 customer services
22 October 2024
Never been a problem A Class service
22 October 2024
Friendly and welcoming staff who explained as the day went on.
22 October 2024
The confidence that your car comes out of the garage completely checked for performance is so much satisfying.
21 October 2024
Treated with respect can't fault the service my car is always spotless when I get it back
21 October 2024
No issues whatsoever with the service or timescales involved
21 October 2024
Everything was carried out to my complete satisfaction
21 October 2024
full update on the work as it was carried out
21 October 2024
The service from start to finish was top class.
20 October 2024
Excellent service
20 October 2024
Greeted by smiling receptionist and seen quickly by the guy that handled my car booking. Always polite and courteous.
19 October 2024
Again great service, no issues
19 October 2024
Great updates of work throughout day
19 October 2024
did everything i needed
30 December 2024
I must commend Ross Hoare on his efforts against a very difficult backdrop of not being able to register/tax the car due to problems with the online systems which lasted several days in the lead up to Christmas.